ONLINE RETURN POLICY:
Period of returns:
• If you are not satisfied with your purchase, you can return it within 30 calendar days from the day of receipt.
• Except for the earrings, which for hygienic reasons only accept changes if notified on the day of receipt. Earrings must be returned unworn.
To process the return:
• To start the procedures you can contact us any of the customer service channels: Whatsapp (+34657021372), email (firstname.lastname@example.org) or through the chat on our website (nunu-bcn.com).
• You must indicate the order number, the item (s) to be returned and the reason for the return. Once we notify you of the receipt of the return, you can send us the product
• Products must be sent in perfect condition, with their original box and bag, attaching the purchase receipt. Returns must be sent to: NUNU BCN, c/Amigó 23 Local 2, 08021, BARCELONA.
• Returns must be sent to our offices under the responsibility and costs of the buyer. The customer must ensure that the package reaches our office without suffering any damage or loss. NUNU JEWELRY SL. It is not responsible for the loss or loss of packages during shipping.
• Once the product has been received and the correct condition verified, we will formalize the return by means of a discount coupon that you can apply on our website. The coupon does not have an expiration date.
• The value of the refund will be the amount paid for the product in EUR.
For any return, priority will be given to Email.
Warranty for defective products:
If you receive a product with a defect or defect, write to info @nunu-bcn.com so that we can assess the incidence. Once verified, the product will be exchanged for a new one of the same model. If the product is not available, the full amount of the product plus the shipping costs will be refunded, within 2 working days.
We recommend that you include the following information in the email:
• Order number
• Description of the defective item
• Photographic evidence
Ring size change:
In case you need a change of ring size, the process is identical to that of returns. Get in touch with us through any customer service channel to process the change.
In case of receiving a wrong product, that is, that is not the one you had ordered, contact us at info @nunu-bcn.com to solve the incident as soon as possible.
In the event that a returned package is received at our offices, we will proceed to reimburse the purchase amount by the same payment method with which it was made. Under no circumstances can we send the package again, so if you still want the products you will have to place a new order.
RETURNS AT OUR BARCELONA SHOP
Items purchased at the Barcelona Showroom have the possibility of exchange or return for 30 days from the date of purchase, except pending.
• The items must be delivered with their original packaging, in perfect condition and with the purchase receipt or gift receipt.
• No cash refunds will be made by presenting the gift voucher. It will be returned as a voucher with no expiration date.
• If the item is defective, it will be exchanged for the same model. In case the product is not available, the amount will be refunded.
• Items purchased through our website (nunu-bcn.com) cannot be returned to the Showroom. They must be sent to our offices as indicated in our return policy.
NUNU BCN, c/Amigó 23 Local 2, 08021, BARCELONA