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Return policy

ONLINE RETURN POLICY:

Period of returns:

• If you are not satisfied with your purchase, you can return it within 30 calendar days from the day of receipt.

• Except for the earrings, which for hygienic reasons only accept changes if notified on the day of receipt. Earrings must be returned unworn.

To process the return:

• To start the procedures you can contact us any of the customer service channels: Whatsapp (+34657021372), email (info@nunu-bcn.com) or through the chat on our website (nunu-bcn.com).

• You must indicate the order number, the item (s) to be returned and the reason for the return. Once we notify you of the receipt of the return, you can send us the product

• Products must be sent in perfect condition, with their original box and bag, attaching the purchase receipt. Returns must be sent to: Customer Service Plaza Letamendi, nº 5, 5o 2a, 08007, BARCELONA.

• Returns must be sent to our offices under the responsibility and costs of the buyer. The customer must ensure that the package reaches our office without suffering any damage or loss. NUNU JEWELRY SL. It is not responsible for the loss or loss of packages during shipping.

• Once the product has been received and the correct condition verified, we will formalize the return by means of a discount coupon that you can apply on our website. The coupon does not have an expiration date.

• The value of the refund will be the amount paid for the product in EUR.

For any return, priority will be given to Email.

Warranty for defective products:

If you receive a product with a defect or defect, write to info @nunu-bcn.com so that we can assess the incidence. Once verified, the product will be exchanged for a new one of the same model. If the product is not available, the full amount of the product plus the shipping costs will be refunded, within 2 working days.

We recommend that you include the following information in the email:
• Order number
• Description of the defective item
• Photographic evidence

Ring size change:

In case you need a change of ring size, the process is identical to that of returns. Get in touch with us through any customer service channel to process the change.

Others:

In case of receiving a wrong product, that is, that is not the one you had ordered, contact us at info @nunu-bcn.com to solve the incident as soon as possible.
In the event that a returned package is received at our offices, we will proceed to reimburse the purchase amount by the same payment method with which it was made. Under no circumstances can we send the package again, so if you still want the products you will have to place a new order.

RETURNS AT OUR BARCELONA SHOWROOM

Items purchased at the Barcelona Showroom have the possibility of exchange or return for 30 days from the date of purchase, except pending.

• The items must be delivered with their original packaging, in perfect condition and with the purchase receipt or gift receipt.
• No cash refunds will be made by presenting the gift voucher. It will be returned as a voucher with no expiration date.
• If the item is defective, it will be exchanged for the same model. In case the product is not available, the amount will be refunded.
• Items purchased through our website (nunu-bcn.com) cannot be returned to the Showroom. They must be sent to our offices as indicated in our return policy.

NUNU BCN - NUNU JEWELRY SL. Plaza Letamendi, 5, 08007 BARCELONA. NIF: B67213108



 

ONLINE RETURN POLICY

Returns:

Within 30 days of purchase: you can process an exchange or return onto the same method of payment.
ATTENTION: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on any earrings.

Online Return Process:

• Send us an e-mail letting us know your order number and which item(s) you wish to return or exchange.
• In the package to be returned, please enclose the item(s) in like-new condition and in their original packaging to:
Costumer Service Plaza Letamendi, 5, 08007 BARCELONA.
• NUNU JEWELRY SL will process the refund within 14 days from receiving the returned item(s). The refund will be processed for the total amount of the order (less shipping costs) in the form of a coupon.

Return & Exchange Details:

• Item(s) must be returned in like-new condition, in their original packaging and a valid receipt must be presented. There will be no cash return with a gift receipt. The item(s) can be exchanged or a merchandise credit given for the full amount of the purchase, with no expiration date.
• Returns must be shipped back to our warehouse under the responsibility and cost of the buyer. Please ensure to get tracking details for the returned package as NUNU JEWELRY SL. is not responsible for any packages that are lost or damaged in transit.

Note: NUNU JEWELRY SL reserves the right to withhold the reimbursement until the returned items are successfully received.

Defective Items:

If you believe the item(s) that you have received are defective, please contact usimmediately. Once we have reviewed your claim, we will proceed with the exchange of the defected item for a new piece. In the event that the ítem is no longer available, we will process the refund for the entire order within two business days.

Note: Kindly reach out to us in the event that your jewel has broken or been damaged, so that we can look into a possible solution for you. If your jewel has been manipulated or repaired, we will unfortunately be unable to proceed with any solution.

We recommend that you include the below details when you e-mail us:
• Your order number
• A description of the defect
• Photo(s) showing the defect

Change of size in rings:

In case you need a ring size change, the process is identical to that of returns. Contact us through any customer service channel to process the change.

Others:

In the event that you receive an item which you did not order, please contact us as soon as possible at info@nunu-bcn.com and we will be happy to rectify it for you.

If the shipping courier is unable to deliver your order successfully, we will proceed to refund the purchase price to the same payment method used, once the order has been returned to our warehouse. We will be unable to return the package to you, therefore you will need to process a new order.

BARCELONA SHOWROOM RETURN POLICY

Within 30 days of purchase: you can process an exchange or return onto the same method of payment in the Showroom.

Return & Exchange Details:

• Item(s) must be returned in like-new condition, in their original packaging and a valid receipt must be presented. Please note: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on any earrings.
• There will be no cash return with a gift receipt. The item(s) can be exchanged or a merchandise credit given for the full amount of the purchase, with no expiration date.
• In the event that there is a defect with an item, we will exchange it for a new piece. If the item is not available in our showroom, we will process a refund for the amount of the item.
• Orders processed on our online shop (www.nunu-bcn.com) cannot be returned in store and will need to be shipped back to our warehouse as per our Online Return Policy.

NUNU BCN – NUNU JEWELRY SLPlaza Letamendi, 5, 5o, 2a, 08007 BARCELONA. NIF: B67213108